TERMS & CONDITIONS
- All prices are inclusive of 17.5% VAT, where applicable.
- Please allow 30 days for delivery.
- All items are subject to availability at the time of ordering.
- We guarantee your satisfaction.
- All our products come with a 30 day no quibble guarantee.
- Details correct at time of publication of this page.
CONTACT US:
The Edinburgh Military Tattoo is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us
at shop@edintattoo.co.uk.
Our Contact details are: The Edinburgh Tattoo Shop, 32
Market Street, Edinburgh, Scotland EH1 1QB Telephone: 0131
225 8616 (00 44 131 225 8616 if calling from overseas) Fax: 0131
225 8627 (00 44 131 225 8627 if faxing from overseas).
MAKING A PURCHASE:
Online:
Making a purchase online via our secure server could not be easier. Just
browse our Catalogue
and click on any items that you wish to buy and put them into
the shopping cart. Clicking on the shopping cart button at any
time will show you the list of items you are about to purchase.
After you
have finished your selection, click on "Order" and you
will be asked for a few details that we need to be able to satisfy
the order. Payment can be made by Visa (not Electron), MasterCard,
American Express, Switch, Maestro or Solo. If you are shopping
from outside the United Kingdom, place your order and your credit
card company will convert the transaction to your own currency.
By Mail:
Print out
the Printable Order Form
and, using the Online
Shopping Pages as a reference catalogue, write down the
items you wish to purchase together with the order reference number.
Add up the total amount payable including postage and package
charges. Cheques/Postal Orders should be made payable to The Edinburgh
Military Tattoo. Remittances from overseas should be made in the
form of an International Money Order in Pounds Sterling drawn
on a UK clearing bank. Alternatively, you may wish to pay using
Visa (not Electron), MasterCard, American Express, Switch, Maestro
or Solo. Your signature is required together with the Card number,
expiry date, valid from date and Issue Number (where applicable).
Send your completed order form to The Tattoo Shop, 33-34 Market
Street, Edinburgh, Scotland, EH1 1QB.
By Fax:
Print out
the Printable Order Form
and, using the Online
Shopping Pages as a reference catalogue, write down the
items you wish to purchase together with the order reference numbers
and prices. Add up the total amount payable including postage
and package charges. Payment can be made by Visa (not Electron),
MasterCard, American Express, Switch, Maestro or Solo. Your signature
is required together with the Card number, expiry date, valid
from date and Issue Number (where applicable). Fax your completed
order form to 0131 225 8627 (00 44 131 225 8627 if faxing from
overseas).
By Telephone:
Using the
Online
Shopping Pages as a reference catalogue, write down the
items you wish to purchase together with the order reference numbers
and prices. Add up the total amount payable including postage
and package charges. Payment can be made by Visa (not Electron),
MasterCard, American Express, Switch, Maestro or Solo.
Telephone
the Tattoo Shop (Monday to Friday from 10.00am to 4.30pm GMT)
on 0131 225 8616 (00 44 131 225 8616 if calling from overseas) and
give your details to the shop staff.
PAYMENT:
Payment
can be made by Visa (not Electron), MasterCard, American Express,
Switch, Maestro or Solo. Credit/Debit card details will be used
to finance the purchase, any transaction costs and the postage
and packing charges.
Cheques/Postal
Orders should be made payable to The Edinburgh Military Tattoo.
Remittances
from overseas should be made in the form of an International Money
Order in Pounds Sterling drawn on a UK clearing bank.
POSTAGE/PACKING
AND DELIVERY:
All goods
are sent in padded envelopes or specially made packaging. (Please
see returns section for loss or damage). UK deliveries
are packed and processed as soon as possible and sent Inland 2nd
Class packet post. We reserve the right to a full 30-day delivery
but in practice this is most unlikely. Out with our busiest times
orders are normally processed within 5-7 days. European orders
are sent airmail and can vary in delivery depending on their destination.
Normal service to EC is 7-9 days from date of postage. Mail
to non EC/Rest of world addresses is sent airmail packet post
and in normal circumstances will reach you in 7-14 days. In all
cases mail delivery times cannot be guaranteed. You can email
us for a more accurate estimate of arrival times for your region/country.
Please try to avoid giving PO Box numbers for mail, unless they
are frequently serviced. You may email or fax instructions to
specify recorded mail or swifter services. These can be arranged
for you in most cases. In all circumstances payment is due before
mail leaves the Tattoo Office.
Unless individually marked, the standard postage rates are:
- United Kingdom - £1.95 per item.
- Europe - £3.95 per item.
- Rest of World - £4.50 per item.
LOSS:
Recent and
possible future world events have made world postal services more
susceptible to lost mail. In most cases mail finally arrives but
much later than was anticipated. In these cases we will supply
replacement copies or items ordered. Please allow a suitable time
lapse before contacting this office.
BACK ORDERS:
If your
item is not in stock, we will back order for you. You will be
emailed with the option to cancel your order if you would rather
not wait.
TAX CHARGES:
All prices
include 17.5% VAT (where applicable). Currently we do not offer
VAT Exemption to overseas customers or specific geographical regions.
CREDIT
CARD SECURITY:
When an order
is placed online all credit card numbers are encrypted using 128
bit encryption. They are only decrypted after they reach our computer.
They are not held in clear text on any web site.
GUARANTEE:
We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee.
DATA PROTECTION:
We operate and are registered as The Edinburgh Military Tattoo Limited in
accordance with current data protection legislation. Our data
protection registration number is Z4681827.
In order to provide you with the best service we can, we collect certain
personal information about you. When you purchase merchandise
via the site, we need to collect information about you to process
the transaction and fulfill your order. This information may include,
but is not limited to, details such as your name, your address
and your credit/debit card details.
The Edinburgh Tattoo uses your personal information to keep you informed about
events, news and offers, which we think will be of interest to
you. If you have chosen to receive them, we will also use your
information to provide you e-mail bulletins and other email alerts
letting you stay up-to-date about relevant events and offers.
We may also use the information to process any transactions you
undertake with us and for internal administration and analysis.
We do not sell, rent or trade your personal information to third
parties for marketing purposes.
RETURNS POLICY:
In the event of goods arriving damaged we will replace items on receipt of the damaged goods and not before. In the event of goods being faulty, we will replace goods or refund items on receipt of the faulty items. You must notify the Edinburgh Military Tattoo in writing (ie. letter, fax or email) of all damage or faults to goods no later than 5 days after their arrival. In all cases goods must be returned to the Edinburgh Military Tattoo to claim against UK postal services.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
COOLING OFF PERIOD (UK and EU Customers Only)
You are entitled to a cooling off period of 7 working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period then all original packaging must be intact and you must pay all postage costs.
And finally ... Why not tell your friends about the EDINBURGH TATTOO SHOP
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